History of Conduent in Timeline

Conduent Inc. is an American business services provider formed in 2017 as a divestiture from Xerox, headquartered in Florham Park, New Jersey. It offers digital platforms for businesses and governments. The company employs over 54,000 individuals across 24 countries (as of 2026).

2010: Xerox Acquires Affiliated Computer Services (ACS)

In 2010, Xerox acquired Affiliated Computer Services (ACS), which would later play a role in the formation of Conduent.

2013: Discrimination in hiring occurred

From 2013-2015, under the operation of the previous company, Xerox Commercial Solutions, discrimination occurred in hiring. This resulted in Conduent settling with the United States Department of Labor to resolve allegations of discrimination in hiring.

2015: Discrimination in hiring occurred

June 5, 2016: Xerox Announces Spin-Off of Business Services Division

On June 5, 2016, Xerox announced the spin-off of its Xerox Business Services division into a separate corporation, mirroring the scope of Affiliated Computer Services (ACS), which Xerox had acquired in 2010.

October 6, 2016: Xerox Announces Name of New Company: Conduent

On October 6, 2016, Xerox announced that the new business services company would be named Conduent, inspired by the company's expertise in managing transactional relationships.

January 3, 2017: Conduent Formally Separates from Xerox

On January 3, 2017, Conduent officially came into existence following its separation from Xerox.

2017: Conduent Founded as Xerox Divestiture

In 2017, Conduent was formed as a divestiture from Xerox, becoming an independent American business services provider.

February 2019: Conduent Sells Customer Care Contracts to Skyview Capital

In February 2019, Conduent sold some of its customer care contracts to Skyview Capital, leading to the creation of Continuum Global Solutions LLC.

February 2020: Conduent Appoints Clifford Skelton as CEO

In February 2020, Conduent announced the appointment of Clifford Skelton as Chief Executive Officer, after he served as interim CEO for seven months.

May 2021: Conduent Settles Hiring Discrimination Allegations

In May 2021, Conduent settled with the United States Department of Labor and agreed to pay $395,000 to resolve allegations of hiring discrimination that occurred between 2013 and 2015 under Xerox Commercial Solutions.

May 2023: Conduent Awarded Myki Ticketing System Contract

In May 2023, the Victorian state government announced a A$1.7 billion contract with Conduent to operate the state's Myki ticketing system for 15 years, effective December 1, 2023.

December 2023: Conduent to Operate Victoria's Myki Ticketing System

Effective from December 1, 2023, Conduent will operate Victoria's Myki ticketing system for the next 15 years, as per the contract awarded in May 2023.

October 2024: Conduent's Systems Accessed by Malicious Actor

From October 2024 to January 2025, Conduent's systems were accessed by a malicious actor, who exfiltrated personal information on over 10 million individuals.

January 2025: Conduent Discovers and Mitigates Data Breach

In January 2025, Conduent discovered and mitigated a data breach that began in October 2024, during which personal information on over 10 million individuals was exfiltrated.