History of Conduent in Timeline

Conduent Inc. is an American business services provider created in 2017 as a spin-off from Xerox. Headquartered in Florham Park, New Jersey, it provides digital platforms for businesses and governments. As of 2021, Conduent employed over 31,000 people across 22 countries, indicating its significant global presence and scale of operations in the business services sector.

2010: Xerox acquires Affiliated Computer Services (ACS)

In 2010, Xerox acquired Affiliated Computer Services (ACS).

2013: Discrimination Allegations Arise Against Xerox Commercial Solutions

During the period of 2013 to 2015, the United States Department of Labor found that Xerox Commercial Solutions discriminated in hiring. This led to Conduent settling with the US Department of Labor in May 2021.

2015: Discrimination Allegations Arise Against Xerox Commercial Solutions

June 5, 2016: Xerox Announces Spin-off of Business Services Division

On June 5, 2016, Xerox announced it would spin off its Xerox Business Services division into a separate corporation. The new company's scope was understood to be similar to Affiliated Computer Services (ACS), which Xerox had acquired in 2010.

October 6, 2016: Xerox announces new business services company as Conduent

On October 6, 2016, Xerox, intending to separate into two companies, announced the new business services company would be named Conduent, inspired by the company's expertise in managing transactional relationships.

January 3, 2017: Conduent Formally Separates from Xerox

On January 3, 2017, Conduent formally came into existence after separating from Xerox. By the end of the first quarter of 2017, Carl Icahn owned 9.7% of the company.

2017: Conduent formed as divestiture from Xerox

In 2017, Conduent was formed as a divestiture from Xerox. The company provides digital platforms for businesses and governments.

February 2019: Conduent Sells Customer Care Contracts to Skyview Capital

In February 2019, Conduent sold some of its customer care contracts to Skyview Capital, which created a new business called Continuum Global Solutions LLC.

February 2020: Conduent Appoints Clifford Skelton as CEO

In February 2020, Conduent appointed Clifford Skelton as Chief Executive Officer. Skelton, who had been serving as interim CEO for seven months, also continued as a member of the Board of Directors.

May 2021: Conduent Settles Discrimination Allegations with US Department of Labor

In May 2021, Conduent settled with the United States Department of Labor, resolving allegations of hiring discrimination during 2013–2015 under the operation of Xerox Commercial Solutions. Conduent agreed to pay $395,000 to 1,624 Black, Asian, Native Hawaiian, and Pacific Islander job applicants.

2021: Conduent employs over 31,000 people

As of 2021, Conduent has over 31,000 employees working across 22 countries.

May 2023: Victorian Government signs A$1.7 billion contract with Conduent for Myki ticketing system

On 15 May 2023, the Victorian state government announced it had signed a A$1.7 billion contract with Conduent to operate the state's Myki ticketing system for 15 years, effective from 1 December 2023. Conduent will also overhaul the system to enable payments via phones, credit cards, and smart watches.

December 2023: Conduent to Operate Victorian Myki Ticketing System

Effective from 1 December 2023, Conduent will operate the Victorian state's Myki ticketing system under a A$1.7 billion contract signed in May 2023. The company is also tasked with upgrading the system to allow payment via phones, credit cards and smart watches.