Medallia is a company specializing in customer and employee experience management. Headquartered in San Francisco, California, it offers a platform designed to capture and analyze feedback from various sources, providing insights to improve customer satisfaction and employee engagement. Medallia's solutions help organizations understand customer needs, identify areas for improvement, and drive business outcomes through enhanced experiences. It operates within the broader customer experience management (CXM) and employee experience (EX) software market.
2001: Medallia Founded
In 2001, Borge Hald and Amy Pressman founded Medallia, driven by their experience consulting Fortune 500 executives on consumer-company relationships.
October 2016: Medallia Acquires Kampyle
In October 2016, Medallia acquired Kampyle.
July 2019: Medallia Goes Public
In July 2019, Medallia, led by CEO Leslie James Stretch, went public (MDLA) on the NYSE.
April 2020: Medallia Acquires Voci Technologies
In April 2020, Medallia acquired voice-to-text specialist Voci Technologies for $59 million.
2020: Medallia Sponsors Pip Hare Ocean Racing
In 2020, Medallia began sponsoring Pip Hare Ocean Racing, a competitor in the Vendée Globe ocean race.
October 2021: Thoma Bravo Acquires Medallia
In October 2021, Thoma Bravo, acquired Medallia in an all cash transaction valued at $6.4 billion.
2024: Medallia Sponsors Pip Hare Ocean Racing
In 2024, Medallia is sponsoring Pip Hare Ocean Racing, a competitor in the Vendée Globe ocean race.
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