Sephora is a multinational retailer of personal care and beauty products based in France. Carrying nearly 340 brands, along with their own private label, Sephora Collection, they offer a wide range of products including cosmetics, skincare, fragrance, nail color, beauty tools, body products, and hair care. Sephora operates internationally and provides a diverse selection of both established and emerging beauty brands, catering to a global consumer base.
Sephora was founded in Limoges, France in 1969.
Sephora launched in Paris in August 1970, deriving its name from Zipporah, Moses's wife.
In 1993, Dominique Mandonnaud acquired Sephora and merged it with his perfume chain, introducing the "assisted self-service" sales model.
In 1996, LVMH acquired Sephora.
Sephora was sold to LVMH in July 1997, leading to global expansion and a wider product range.
Sephora opened its first US store in New York City in 1998.
Sephora launched its online store in the US in 1999.
In 2000, Sephora.com acquired the assets of online beauty retailer Eve.com for a "high six-figure" sum.
Sephora launched its online store in Canada in 2003.
Sephora opened its first Canadian store in Toronto in 2004.
In February 2006, Sephora's Middle East head office was established by Pierre Fayard, marking the company's expansion into the region.
Sephora began opening stores inside JCPenney locations in October 2006.
Sephora's first Middle East store opened in Seef Mall, Bahrain on January 7, 2007.
Sephora opened its Canadian head office in February 2007, led by Marie-Christine Marchives.
Sephora opened its first store in the UAE at Festival City on March 1, 2007, following its Bahrain launch.
Sephora expanded its operations into the Middle East in 2007, opening stores and an e-commerce platform.
In December 2008, Sephora's Dubai Mall store opened, eventually becoming the company's top-performing location globally.
Sephora's initial goal of opening 100 stores in the Middle East by 2010 was affected by the international financial crisis.
Jacques Levy, Sephora's CEO, stepped down in 2011.
As of September 2013, the Sephora store at Champs Élysées in Paris attracted over six million visitors annually.
In 2013, Sephora introduced fragrance collections by Elizabeth and James (Mary-Kate and Ashley Olsen), Coto Beauty Cosmetics, and a makeup line with Marc Jacobs.
On November 18, 2014, Sephora was sued in a class action lawsuit alleging racial discrimination against Asian customers. The lawsuit claimed Sephora deactivated customer rewards accounts based on email domains, suspecting bulk buying and reselling.
Sephora opened its first store in Australia in 2014.
Sephora announced its Play! by Sephora subscription service in August 2015.
Sephora's Play! subscription service began its initial test launch in Boston, Columbus, and Cincinnati in September 2015.
Sephora opened its 400th North American store, a flagship location, in Chicago on August 26, 2016.
Sephora introduced online shopping to the Middle East in November 2016, expanding its reach in the region.
Sephora's Play! subscription service launched throughout the US in 2016.
Sephora launched "Gifts Beauty Park," a pop-up beauty theme park in Dubai, in December 2017, offering interactive experiences and makeup services.
In 2017, JCPenney announced the closure of 138 stores, some of which included Sephora locations.
Sephora's largest North American store opened near Herald Square in New York City in 2017, featuring over 13,000 products and interactive services.
Guillaume Motte was appointed as the new president of Sephora Europe and Middle East in March 2018.
In 2018, Huda Beauty became the top-selling cosmetic brand at Sephora Middle East, as reported by Forbes.
On November 19, 2018, Sephora signed a lease at Thor Equities’ Town Square Metepec, a retail and entertainment center in Mexico.
R&B singer SZA accused Sephora of racial profiling in April 2019.
Sephora announced diversity training for its staff on May 23, 2019.
Sephora closed all locations on June 5, 2019, for diversity training as part of the "We Belong to Something Beautiful" campaign.
Sephora discontinued its Play! subscription service in April 2020, replacing it with the on-demand sampling service Sephora Luxe.
Maddie Ziegler's imagination collection with Morphe launched at Sephora Canada in June 2020.
Sephora announced its partnership with Kohl's in December 2020, planning to open Sephora shops within Kohl's stores.
Sephora acquired Feelunique.com, a UK-based online beauty retailer, on July 26, 2021.
The first four Sephora at Kohl's locations opened on August 6, 2021.
Sephora partnered with Afterpay to offer four-installment payment options on July 13, 2022.
Sephora opened its 100th store in Canada in November 2022.
Artemis Patrick was appointed President of Sephora North America in October 2023, set to become CEO upon Jean-André Rougeot's retirement.
Sephora at Kohl's surpassed $1.4 billion in sales in 2023.
Sephora became the first US retailer of Luna Daily feminine hygiene and cosmetic products in 2023.