JetBlue Airways is an American low-cost airline based in New York City. It operates primarily as a point-to-point carrier with a network spanning the Americas and Europe. Its main hub is located at John F. Kennedy International Airport. While not part of any major airline alliance, JetBlue maintains codeshare agreements with airlines from Oneworld, SkyTeam, and Star Alliance.
In 1911, the Brewster Building in Long Island City, New York, was designed by architects Stephenson & Wheeler for the Brewster automobile factory. This building later became JetBlue's headquarters.
In August 1998, JetBlue was incorporated in Delaware and headquartered in Forest Hills, Queens.
In 1998, when JetBlue was founded as New Air, the IAM opposed JetBlue's creation.
In August 1999, David Neeleman founded JetBlue, initially named "NewAir".
In September 1999, the airline was awarded 75 initial take-off/landing slots at John F. Kennedy International Airport.
On February 11, 2000, JetBlue commenced operations with services to Buffalo and Fort Lauderdale.
In February 2000, JetBlue received its USDOT CPCN authorization.
In April 2000, JetBlue became the first airline to offer all passengers personalized in-flight entertainment with flat-screen monitors installed in every seatback, providing live access to over 20 DirecTV channels at no additional cost.
In April 2002, JetBlue's IPO took place, raising $260 million at its NASDAQ debut.
In 2002, LiveTV was wholly acquired by JetBlue.
JetBlue went public in 2002.
In October 2005, JetBlue's quarterly profit had plunged from US$8.1 million to $2.7 million due to rising fuel costs and operational issues.
During the fourth quarter of 2005, JetBlue experienced its first-ever quarterly loss of $42.4 million, making them unprofitable for the entire year.
JetBlue had a full-year loss in 2005.
In October 2006, JetBlue announced a net loss of $500,000 for the third quarter, planning to regain that loss by deferring E190 deliveries and selling five A320s.
In December 2006, JetBlue removed a row of seats from their A320s to lighten the aircraft and reduce cabin crew size as part of their RTP plan.
In 2006, the IAM (International Association of Machinists) attempted to unionize JetBlue's ramp service workers.
In January 2007, JetBlue returned to profitability with a fourth quarter profit in 2006.
Following the February 2007 incident in which the airline was forced to cancel nearly 1,700 flights due to winter storms, JetBlue's board of directors replaced founder and chief executive officer David Neeleman with Dave Barger.
In February 2007, JetBlue announced its partnership with Irish flag carrier Aer Lingus to allow passengers to switch between airlines on a single ticket for flights with connections in either New York JFK or Boston.
In February 2007, JetBlue faced a crisis when the blizzard of 2007 hit the Northeast and Midwest, disrupting the airline's operations and leading to flight cancellations costing the airline $30 million.
On May 10, 2007, Dave Barger became JetBlue's new chief executive officer, replacing David Neeleman.
In July 2007, JetBlue partnered with 20th Century Fox's film "The Simpsons Movie" to become the "Official Airline of Springfield".
In August 2007, JetBlue added exclusive content from The New York Times in the form of an in-flight video magazine and content from NYTimes.com.
On November 8, 2007, JetBlue appointed Ed Barnes as interim CFO, following the resignation of former CFO John Harvey.
On December 13, 2007, JetBlue and Lufthansa announced JetBlue's intent to sell 19% of JetBlue to Lufthansa, pending approval from US regulators.
David Neeleman stepped down as CEO in 2007.
In early 2007, JetBlue also faced reliability problems with its Embraer E190 fleet. For a couple of months, JetBlue contracted ExpressJet to operate four Embraer ERJ 145 regional jets on behalf of JetBlue.
On May 21, 2008, JetBlue named Joel Peterson chairman and Frank Sica vice chairman of its board of directors, replacing David Neeleman.
On August 4, 2008, JetBlue announced that it would replace their recycled pillows and blankets with an "eco-friendly" pillow and blanket package that passengers would have to purchase for use.
In September 2008, JetBlue began charging passengers $10–30 for an extended-leg-room seat depending on the length of the flight.
In September 2008, JetBlue began operating Republican vice presidential candidate Sarah Palin's campaign aircraft, an E190.
On October 22, 2008, JetBlue opened its new primary hub at John F. Kennedy International Airport (JFK), Terminal 5.
In April 2009, Helen Marshall, the president of the Borough of Queens, said that the City of New York was trying to keep JetBlue in the city because JetBlue announced that it was looking for a new headquarters location.
In September 2009, JetBlue made changes to its TrueBlue program. In the new program, members receive three points for every dollar spent toward a flight, excluding taxes and fees, plus an additional three points for every dollar spent on a flight if booked online directly on the JetBlue.com website.
On October 13, 2009, JetBlue unveiled a modification to its livery in commemoration of the upcoming tenth anniversary of the airline in February 2010.
On November 9, 2009, JetBlue launched the new TrueBlue program.
In 2009, the Ramada Plaza JFK Hotel, located on the north end of the airport grounds in Building 144, closed. This was replaced by the TWA Hotel.
In January 2010, JetBlue CEO Dave Barger and Florida Governor Charlie Crist met to discuss the possibility of relocating the airline's headquarters to Orlando, Florida.
In February 2010, JetBlue celebrated its tenth anniversary.
On March 22, 2010, JetBlue announced that its headquarters would remain in the New York City area, specifically Long Island City, citing historical links to the city, the cost of staff relocations, the desire to retain access to financial markets, and the convenience of Aer Lingus and Lufthansa flights into JFK Airport. On March 22, 2010, JetBlue also turned down incentives from the City of Orlando and announced plans to consolidate offices in Long Island City and begin a joint branding deal with New York State.
In 2010, JetBlue entered into interline booking agreements with South African Airways and American Airlines to facilitate luggage transfers between airlines for passengers with connecting flights on a different carrier.
In 2010, JetBlue transitioned to the Sabre reservation system enabling the airlines to sell tickets on each other's flights, transfer luggage and passengers between the two carriers, and combine frequent flyer programs, and made a codeshare agreement with Lufthansa that went into effect.
On October 18, 2011, JetBlue's CFO, Ed Barnes, resigned effective immediately. Mark Powers, the company's treasurer, was appointed as the interim CFO until a permanent replacement could be found.
In 2011, JetBlue entered into interline agreements with Virgin Atlantic and Jet Airways, both of which have since been terminated.
In 2011, JetBlue initially intended to revamp its fleet with the introduction of 40 Airbus A320neos.
On June 13, 2012, J.D. Power and Associates ranked JetBlue "Highest in Customer Satisfaction Among Low Cost Carriers in North America" for the eighth consecutive year.
In June 2013, JetBlue announced that TrueBlue points will never expire for any reason.
In October 2013, JetBlue introduced Mint, a premium cabin service for transcontinental and select Caribbean flights.
In 2013, researchers from the Massachusetts Institute of Technology coined the term "JetBlue Effect" describing how fares would drop after JetBlue entered a market.
On April 22, 2014, JetBlue's pilots voted to unionize for the first time since the airline's founding, with 71% of the ballots cast in favor of joining the ALPA.
In June 2014, JetBlue sold LiveTV to Thales for nearly $400 million.
On September 18, 2014, Dave Barger announced his resignation from JetBlue, effective February 16, 2015, following reports of investor and board dissatisfaction. He was replaced by Robin Hayes.
In 2014, JetBlue introduced its version of a business class cabin, called Mint, on transcontinental domestic routes on select Airbus A321s.
In 2014, JetBlue's Mint service began, utilizing the Airbus A321-200 aircraft, which featured winglets, lie-flat seats, and moveable partitions for creating small suites.
JetBlue re-styled Core seats in 2014 with the debut of JetBlue's first Airbus A321.
On February 16, 2015, Dave Barger officially resigned from his position at JetBlue and was replaced by Robin Hayes.
On May 6, 2015, JetBlue was one of the first airlines to receive a license to operate charter flights to Cuba from New York City.
In July 2015, JetBlue began charging for checked bags in certain booking classes, with fees of $20 for the first bag and $35 for the second. This made Southwest Airlines the only major U.S. carrier not charging for bags at the time.
In 2015, JetBlue opened a 292-room lodge that houses trainees attending the existing "JetBlue University" training facility.
In February 2016, JetBlue Technology Ventures (JTV) was established as JetBlue's venture capital subsidiary to invest in and partner with early-stage startups in the travel, hospitality, and transportation space.
In July 2016, JetBlue announced it would begin commercial flights from the United States to Cuba in late August.
On August 31, 2016, JetBlue Flight 387 became the first scheduled commercial flight between the United States and Cuba in 55 years, flying from Fort Lauderdale–Hollywood International Airport to Abel Santamaría Airport in Santa Clara.
On October 25, 2016, JetBlue made a minority equity investment in the airline JSX (then branded as JetSuiteX), gaining a seat on JetSuite's board of directors.
In November 2016, JetBlue painted one of its Airbus A320 aircraft, N763JB, with a 1960s retrojet livery, named "What's Old is Blue Again." The first flight was from New York JFK to Palm Springs.
In 2016, JetBlue bid to acquire Virgin America but was unsuccessful, as Alaska Air Group acquired the airline instead.
In July 2017, JetBlue announced it was taking qualifications to develop a terminal at JFK Airport that would occupy the space of terminals 5, 6, and 7.
In April 2018, JetBlue announced its return to Ontario International Airport in southern California after a ten-year absence, along with new service to Steamboat Springs in Colorado and Bozeman in Montana.
As of November 2018, JetBlue Technology Ventures invested in 21 startups, including hybrid planes, machine learning algorithms, and ground transportation. JTV, Toyota Ventures, and Parley for the Oceans invested $40 million in the Air Company.
During 2018, JetBlue, along with 90 additional Fortune 500 companies, "paid an effective federal tax rate of 0% or less" as a result of Donald Trump's Tax Cuts and Jobs Act of 2017.
From 2018, JetBlue intended to replace all of its aging Embraer E190 aircraft with the Airbus A220-300.
In 2018, JetBlue Airways established JetBlue Travel Products (later known as Paisly) to expand its offerings beyond air travel, specializing in non-air products.
In 2018, the revamped Core seats started to appear on the airline's A320 aircraft.
In JetBlue's first quarter 2018 investor call, JetBlue's CFO Steven Priest confirmed the airline held about 10% of JetSuiteX.
On May 1, 2019, JetBlue appointed Michael Stromer as Chief Product Officer, Technology, to oversee the design and execution of digital commerce web and mobile applications, as well as technology for various airport and support teams.
On May 29, 2019, JetBlue and Southwest Airlines tied for "Highest in Customer Satisfaction Among Low Cost Carriers" in the J.D. Power North America Airline Satisfaction Study.
In August 2019, the airline was rebranded from JetSuiteX to JSX.
On October 18, 2019, JetBlue and Norwegian Air Shuttle announced plans for an interline agreement to permit sales of jointly-issued tickets, subject to approval, expected to take effect in 2020. This partnership aimed to leverage their substantial presence at New York–JFK, Boston, and Fort Lauderdale airports.
From 2019, JetBlue modified its Airbus A321neo orders to introduce the Airbus A321XLR aircraft to its fleet.
In 2019, JetBlue made further modifications to their Core seats.
In January 2020, JetBlue announced its intentions to become carbon neutral on all domestic flights.
In February 2020, Joel Peterson announced his intention to retire from JetBlue's board of directors at the end of his term.
In May 2020, Peter Boneparth succeeded Joel Peterson on JetBlue's board of directors. Peterson had served on the board since 1999 and as chairman since 2008.
In June 2020, JetBlue announced several new routes, including point-to-point routes between the northeastern United States and Florida, as well as new transcontinental routes from Newark Liberty International Airport. Due to the impact of the COVID-19 pandemic, over 60% of its employees expressed interest in early retirement or long-term leave.
On July 9, 2020, JetBlue announced the imminent closure of its base at Long Beach Airport and the transfer of the base's operations to Los Angeles International Airport, effective October 6, 2020. The decision came after years of failed negotiations for a U.S. Customs and Border Protection station and disputes over late landings and slot usage.
On July 16, 2020, American Airlines and JetBlue announced a strategic partnership called the "Northeast Alliance," which allowed the two carriers to share passengers and revenue and coordinate schedules for flights to and from New York's three major airports and Boston.
By August 2020, JetBlue, along with Southwest Airlines, implemented strict policies for wearing face masks, which did not allow for medical exemptions, as part of its procedures during the COVID-19 pandemic. JetBlue also announced it would continue to block middle seats through at least mid-October.
On October 6, 2020, JetBlue officially transferred the operations of Long Beach base to Los Angeles International Airport.
In 2020, JetBlue Vacations underwent a significant transformation, introducing new and improved personalization features and perks for travelers seeking tailored vacation packages.
On February 1, 2021, JetBlue introduced its new Mint product called Mint Suite, set to be configured on its entire Airbus A321LR fleet for future transatlantic flights to London and on some A321neo aircraft for select flights initially to Los Angeles.
On May 19, 2021, JetBlue confirmed the start dates and destination airports for its planned flights to London, announcing services from New York (JFK) to both London Heathrow and Gatwick airports. Services would launch on August 11 and September 29, 2021, respectively, while London to Boston flights were postponed to 2022.
On September 29, 2021, JetBlue launched services from New York (JFK) to London Gatwick airport.
In 2021, JetBlue Travel Products launched Paisly by JetBlue. This platform expanded the airline's service into selling non-air travel products, including hotels, car rentals, activities and travel bags.
In 2021, JetBlue became the first airline to invest in practical hydrogen-powered flight through its partnership with Universal Hydrogen, a company working on retrofitting current aircraft with tools to allow them to fly on hydrogen power.
In 2021, a newly reimagined version of JetBlue's Mint service and seating was announced.
In 2021, the A321LR was added to the JetBlue fleet.
In May 2022, JetBlue's initial offer to purchase Spirit Airlines was rejected, citing "an unacceptable level of closing risk". Later that month, JetBlue announced its intention to pursue a hostile takeover of Spirit Airlines.
In September 2022, JetBlue's venture subsidiary was relaunched with a new name: JetBlue Ventures.
In November 2022, JetBlue confirmed plans to fly from New York (JFK) to Paris (CDG) starting in summer 2023, with plans to add service from Boston Logan later.
In 2022, Universal Hydrogen began its initial rounds of testing with an ATR 72 aircraft.
In April 2023, JetBlue announced a new route from New York's John F. Kennedy International Airport to Amsterdam Airport Schiphol, expanding its international destinations. The CEO, Robin Hayes, noted the route was overdue for competition.
In May 2023, JetBlue overhauled its TrueBlue Loyalty Program with enhancing its top tier status Mosaic with a 4-tier status and pick your own perks offers.
In June 2023, JetBlue updated its standard livery to a primarily blue design with lighter accents.
In October 2023, JetBlue announced new flights from Boston and New York (JFK) to Dublin, Ireland, and from New York (JFK) to Edinburgh, Scotland, to begin in 2024.
On October 31, 2023, the JetBlue acquisition of Spirit case went to trial. JetBlue argued that acquiring Spirit would increase its fleet size, enabling it to better compete with major airlines. The Justice Department argued that an independent Spirit is required to protect price-conscious consumers.
In January 2024, JetBlue announced that CEO Robin Hayes would step down effective February 12. He would be replaced by president Joanna Geraghty.
As of January 2024, JetBlue Airways flies to 104 destinations in the Americas, with most of them in the United States and the Caribbean, and four destinations in Europe.
On January 16, 2024, a federal judge blocked JetBlue's acquisition of Spirit Airlines.
On February 7, 2024, JetBlue announced that Marty St. George would return to the airline as president starting on February 26, 2024.
On February 26, 2024, Marty St. George officially started his new role as President of JetBlue.
On March 4, 2024, JetBlue and Spirit Airlines announced they were calling off their merger. JetBlue paid Spirit a breakup fee of $69 million and Spirit's shareholders $400 million.
In May 2024, JetBlue expanded its San Juan hub, adding six new routes—including its first Mint premium cabin flights to/from JFK international.
In September 2024, JetBlue announced the upcoming opening of two lounges. One lounge will be located in John F. Kennedy International Airport and the second in Boston Logan International Airport.
Q4 2024 earnings revealed that JetBlue's "JetForward" restructuring yielded $395 million in revenue improvements in 2024, exceeding targets, boosting on-time performance, and improving customer satisfaction rankings year-over-year.
In January 2025, JetBlue was fined $2 million by the US Department of Transportation (DOT) for "operating multiple chronically delayed flights."
In February 2025, JetBlue and Contour Airlines signed a new interline agreement that allows customers to book for single itineraries, giving JetBlue access to smaller markets and Contour access to JetBlue's international network.
In April 2025, American Airlines announced they were suing JetBlue for over $1 million in unpaid obligations dating back to their dissolved Northeast Alliance.
In April 2025, JetBlue resumed or launched more daily flights from JFK to Washington, D.C., Detroit, Hartford, Pittsburgh, Providence, and seasonal service to Burbank.
In May 2025, JetBlue and United Airlines announced a new partnership involving reciprocal frequent-flier benefits and shared booking access. United will return to JFK via JetBlue slots by 2027.
In May 2025, JetBlue sold the JetBlue Ventures subsidiary to SKY Leasing.
In June 2025, JetBlue Travel Products was renamed as Paisly.
As of June 2025, JetBlue operates a specific fleet of aircraft.
In August 2025, Paisly by JetBlue was relaunched as TrueBlue Travel, named after the airline loyalty program TrueBlue.
On September 9, 2025, JetBlue retired the Embraer E190. JetBlue's Chief Operating Officer Warren Christie was the captain of its last revenue flight from John F. Kennedy International Airport to Logan International Airport.
As of 2025, JetBlue has never had a fatal crash, and only a few minor incidents.
In 2025, JetBlue expects to welcome the Airbus A321XLR aircraft to its fleet.
In 2025, JetBlue plans to open its lounge in John F. Kennedy International Airport.
In 2027, United is expected to resume service at New York's JFK Airport with up to seven daily round-trip flights using JetBlue-provided slots.
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